CBBC Career College
Medical Office Assistant/Ward Clerk
Your healthcare career starts here.
Remote Delivery
Program Length:
46 Weeks
Program Hours:
1000
Sydney
Program Length:
46 Weeks
Program Hours:
1000
Dartmouth
Program Length:
46 Weeks
Program Hours:
1000
Upcoming Start Dates
Remote Delivery:
Sydney:
Dartmouth:
Request Brochure
Your healthcare career starts here.
Train to become a Medical Office Assistant or Ward Clerk for a variety of settings in the medical field.
The Medical Office Assistant / Ward Clerk diploma program at CBBC Career College is designed to equip students with the essential administrative and technical skills required to thrive in a variety of healthcare settings, including hospitals, clinics, and medical offices.
Through comprehensive, hands-on training, students will gain proficiency in medical office procedures, medical transcription, and pharmacology, along with experience using industry-standard tools such as computerized appointment systems for booking clients and medical billing software. The program also emphasizes essential computer and office skills, including keyboarding, electronic records management, and full training in Microsoft Office applications—Outlook, Word, Excel, and PowerPoint.
Whether you’re looking to start your career as a Medical Office Assistant, Ward Clerk, or in another administrative healthcare support role, this program provides the knowledge and hands-on experience to open multiple doors in the medical field.
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Drop in at our campuses Monday to Thursday to check out what CBBC Career College has to offer. Our group tours let you see our campus and learn about our programs and services up close. They're a great way to get your questions answered and figure out if learning with us matches what you're looking for. Don't miss your chance to explore and see if our place feels right for you!
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Job Market
Graduates of the Medical Office Assistant/Ward Clerk program can pursue a wide range of employment opportunities across the healthcare sector. Typical workplaces include doctors’ offices, medical clinics, hospitals, provincial health services, dental offices and clinics, medical supply and pharmaceutical companies, and medical education providers.
Additional opportunities exist in medical transcription and other administrative support roles within the healthcare industry. This field offers a moderate job outlook for individuals who are organized, detail-oriented, and passionate about contributing to patient care in a non-clinical capacity.
Salary Information
Nova Scotia
Average Wage ($/hr) – $20.00
High Wage ($/hr) – $25.00
Canada Wide
Average Wage ($/hr) – $20.00
High Wage ($/hr) – $27.50
Source: Job Bank
Program Outline
Please click on the course title to see the course description.
This 40-hour course will introduce the student to accounting practices and their applications in business. The student will be introduced to accounting principles and terminology and be introduced to finances for the office.
The Anatomy & Body Systems course provides education on the anatomy of the human body and its intricate systems. Students will be able to describe the function and structure of the human body, and explain how they contribute to human life.
This course will help the student develop the proper communication skills necessary to function in a professional business setting. There will be a review of grammar, sentence structure, and punctuation as they apply to business communication. Students will complete various exercises with the emphasis on improving basic skills in grammar, punctuation, sentence structure, and apply them to writing assignments and tasks.
This 20-hour course is designed to help you develop strategies that will make your writing clear, concise and efficient. These in-depth writing techniques are a continuation from Business Communication-English Essentials. You will learn to express yourself more easily and with more confidence by applying the principles of good writing. Throughout the course there will also be an emphasis on developing effective writing and editing techniques.
This subject has three areas of study: Presentation Skills, Facilitative Management and Interpersonal Communications. Students will learn how to create and deliver effective oral presentations. They will also be introduced to interpersonal problem-solving skills through effective listening and responding skills.
Our Career Management course will introduce students to and teach them how to apply the most effective strategies to achieve employment in the career of their choice. Topics that are covered: effective job search strategies, cover letter and strategic resume writing, interview preparation and effective interviewing skills.
This course will provide the student with knowledge of human disease and illness. Subjects to be covered include the common clinical disorders encountered in the health field and physician’s office. Education will be on the description, signs & symptoms, patient screening, etiology, diagnosis, treatment, prognosis, prevention and patient teaching for each disease or illness.
This course equips students with the knowledge and skills to effectively leverage emerging workplace technologies, with a primary focus on the safe and responsible use of Artificial Intelligence (AI) tools. Students will explore how AI is transforming everyday tasks such as data analysis, content creation, communication, and decision-making. Through hands-on activities and real-world case studies, students will gain practical experience in using AI applications while understanding the ethical implications and risks associated with AI in the workplace. By the end of the course, students will be able to integrate AI tools into their daily workflows while maintaining data security and ethical standards.
The Medical Transcription course consists of 40 hours of study and preparation in the transcription of medical data. Students have letters, exam reports, operative reports and notes to listen to and transcribe using a Transcription Software program. Some time will also be devoted to covering basic English lessons on punctuation, grammar and formatting, as well as medical terminology spelling.
This course educates on the use of Healthcare Office software to bill clients for services. Students will be introduced to healthcare cards, healthcare insurance and insurance forms, healthcare benefits and billing codes. Using Medical Office simulations, the aim is for students to become confident in combining scheduling and billing real-life scenarios.
This course will provide administrative skills and procedures needed for competency in a medical office setting. It will focus on daily office procedures, creating professional documents and understanding the roles of team building and professionalism. This subject will also include a Medical Office Virtual Simulation to provide application of knowledge in a realistic setting.
This 40-hour course will provide students with an understanding of the electronic medical record (EMR) commonly used within the medical office. It will provide skills and experience in scheduling appointments, ordering diagnostic tests, accessing patient information and inter-department communication.
This 60-hour course provides the student with knowledge of commonly used prefixes, suffixes, and healthcare terminology, including spelling and pronunciation of terms. Students will also learn common charting symbols and abbreviations.
This course is designed to develop essential interpersonal skills necessary for effective communication, teamwork, and conflict resolution in both professional and personal settings. Emphasizing practical application, students will explore strategies to enhance verbal and non-verbal communication, active listening, empathy, and emotional intelligence. Special focus will be given to teamwork and interdepartmental collaboration, highlighting how effective interpersonal skills contribute to a cohesive and productive work environment. A core component of the course will include training in Verbal Intervention by CPI (Crisis Prevention Institute), equipping students with the skills to de-escalate conflict through respectful, non-confrontational dialogue. Through interactive lectures, role-playing scenarios, and practical assessments, students will gain the confidence to manage challenging interpersonal interactions with professionalism and empathy.
Students will examine a variety of social, personal and professional ethical issues. They will learn a variety of methods for resolving the issues through the use of critical thinking skills, ethical reasoning, and legal and professional codes of conduct as it relates to healthcare.
Upon successful completion of this course, students will have achieved a core level competency of the Microsoft Excel application. Topics include creating worksheets, formulas, functions, charts, formatting, analysis, templates, and working with multiple worksheets and workbooks.
This course is designed to introduce key concepts about creating, modifying, and enhancing a presentation using Microsoft PowerPoint. You will explore the PowerPoint environment and create a presentation. You will format text on slides to enhance clarity. To enhance the visual appeal, you will add graphical objects to a presentation and modify them. You will also add tables and charts to a presentation to present data in a structured form. You will then finalize a presentation and deliver it.
Learners in this 60-hour course will learn the most important topics of Microsoft Office Word. No prior computer experience is assumed. You will delve into Microsoft Office Word to learn how to create, edit, and format documents and multiple-page reports. Once you have mastered this, you will learn to work with templates, themes, styles, and mail merge. Finally, you will learn advanced techniques, such as automating your work and using advanced online forms.
This 160-hour course is designed as a culmination of the program. Our placement department will work with you to arrange a suitable placement in a medical office/ward clerk environment. In your practicum term you will have opportunities to job shadow, perform the skills, and demonstrate the knowledge acquired from the overall program.
In this 60-hour course, the student will be introduced to the knowledge of basic pharmacology principles. Learners will be provided information on mathematics, dosage calculation, and education on the most widely used drugs and medications encountered while employed in the medical field.
This course will teach the mechanics of records management, scheduling and the fundamentals of scheduling. Students will be introduced to electronic health records and their function within the clinical setting.
This course provides an essential understanding of common diagnostic and laboratory tests. Students will learn how to properly fill out forms to request general tests, comprehend diagnostic and laboratory test results, and acquire information on methods for patient preparation and specimen collection techniques.
This 20-hour course is intended to provide all the skills in Emergency First Aid plus first aid for other injuries and illnesses, including head and spinal injuries, fractures of the upper and lower limbs, and the Health Care Provider (HCP) level of CPR and AED. Additionally, students will complete WHMIS and OH&S training.
Admissions Requirements
Admission Requirements:
Canadian High School diploma or equivalent. CBBC Career College Admissions Team uses the Wonderlic assessment tool.
For Mature Students:
If you don’t have a High School Diploma, we have admissions options specifically for you depending on which province you are enrolling. Please contact us to see how our Admissions Team can help you achieve your new career.
Language Requirements:
All students need to meet or exceed the language requirements set by CBBC Career College. Click here to learn more.
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This program is an excellent fit for:
- Someone who is caring, works well in a team atmosphere, and is passionate about helping others.
- A mature student who has previous job experience, and is looking to enhance and develop new or existing skills that are relevant in today’s job market.
- A recent graduate who wants to specialize in an emerging and in-demand health field.
- Anyone interested in practical training through hospital administration, medical administration, medical office assistant, and medical billing course.
Why choose the Medical Office Assistant/Ward Clerk program?
- You'll receive practical training in hospital administration, medical administration, medical office assistant, and medical billing.
- Fast-track to a new and exciting career in healthcare.
- Lifetime career services
- Remote learning
Save time & money
- Become job-ready in less than a year with career-focused programs.
- Learn only what you need - practical, in-demand skills that employers are looking for.
- Hands-on learning that prepares you for day one on the job.
- Start your career sooner - no need to spend 3–4 years in school to land a well-paying job.
- Access lifetime career support, with experts dedicated to helping you find employment anytime.
Your future is our priority
- Start right away with frequent intakes - no long wait time (even more most in-demand programs)
- Small class sizes and a student-focused approach, with personalized support from experienced instructors.
- Access lifetime career support, with experts dedicated to helping you find employment anytime.
Career-relevant education
- Train for real-world careers with programs designed to make you job-ready.
- Prepare for in-demand roles with strong hiring opportunities.
- Graduate with hands-on practicum experience - so you enter the job market with both skills and experience.
- Benefit from strong employer partnerships and connections to organizations actively hiring our graduates.
Related News
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What People Are Saying
This program prepared me and gave me the confidence to enter the real business world. The close knit atmosphere CBBC has, made me very comfortable. Each and every staff member at CBBC was extraordinarily helpful on my journey in obtaining a full-time Administrative Assistant position in Cape Breton.
Courtney MacPhail
Administrative Assistant / Offshore Technical Services
